Terms & Privacy

Welcome to Roberts Projects. By engaging our services, you agree to the following terms and conditions. These terms are designed to ensure a clear understanding of our working relationship and to protect both parties.

1. Payment Terms (General Services)

• Deposit: A non-refundable deposit of 50% of the total invoice amount is required before any design or creative work commences.

• Final Balance: The remaining 50% balance is due immediately upon completion of the project.

• Deliverables: No final files, print work, or high-resolution assets will be released or delivered until the invoice is settled in full.

• Refund Policy: Once work has commenced, payments are non-refundable. This covers the time and creative resources allocated to your project.

2. Proof of Payment

To ensure your account is credited correctly and work proceeds without delay, please send all proofs of payment to info@robertsprojects.co.za or via WhatsApp. Please use your Company Name or Invoice Number as the payment reference.

3. Monthly Hosting Services

• Billing: Hosting fees are billed monthly and must be paid in full before the specified due date.

• Late Payments: A penalty fee of R50.00 will be applied to the following month’s invoice for any payments received after the due date.

• Service Suspension: Failure to settle hosting fees by the due date will result in the immediate suspension of your domain and email services. Roberts Projects is not liable for any data loss or business interruption caused by suspension due to non-payment.

• Rate Adjustments: Monthly hosting fees are subject to change based on storage space requirements or infrastructure costs. Clients will be provided with a formal notice prior to any price adjustments.

4. Annual Domain Renewals

• Renewal Notice: Roberts Projects will send a renewal reminder prior to your domain’s expiry date.

• Payment Deadline: Payment for domain renewals must be received before the renewal date to ensure continuity of service.

• Expirations: Failure to pay for renewals will result in the domain and associated email accounts being blocked or released by the registrar. Roberts Projects cannot guarantee the recovery of a domain once it has expired.

5. Client Responsibilities

• The client is responsible for providing all necessary information, text, and imagery required to complete the work. Delays in providing these materials may result in extended project timelines.
• The client is also recponcible to pay their monthly hosting on time and before the 1st of every month.

6. Limitation of Liability

While we strive for excellence, Roberts Projects shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, including but not limited to server downtime or third-party service interruptions.

For any questions regarding these terms, please contact us at info@robertsprojects.co.za 

By accessing or using this website, you agree to comply with and be bound by the following terms. If you do not agree with these terms, please refrain from using our site.

1. Intellectual Property

All content on this website—including but not limited to text, graphics, logos, images, portfolio designs, and code—is the property of Roberts Projects and is protected by South African and international copyright laws.

• You may not reproduce, distribute, or “mirror” any content without express written permission from Roberts Projects.
• Unauthorized use of any brand assets or portfolio work displayed on this site is strictly prohibited.

2. Accuracy of Information

While we strive to provide accurate and up-to-date information, Roberts Projects makes no warranties or representations regarding the completeness or accuracy of the content on this site. Information is provided for general informational purposes and is subject to change without notice.

3. Prohibited Conduct

When using this website, you agree not to:

• Attempt to interfere with the proper working of the site or bypass any security measures.
• Use any automated systems (robots, spiders) to harvest data from the site.
• Post or transmit any malicious code, viruses, or harmful software.

4. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or client sites). Roberts Projects does not control and is not responsible for the content, privacy policies, or practices of any third-party sites.

5. Disclaimer of Liability

This website is provided on an “as is” and “as available” basis. Roberts Projects shall not be liable for any damages—including direct, indirect, or consequential loss—arising out of your use of, or inability to use, this website or any information provided herein.

6. Privacy

Your privacy is important to us. Any personal information submitted through our contact forms is handled in accordance with our internal privacy standards and the Protection of Personal Information Act (POPIA). We will never sell your data to third parties. View Privacy Policy

7. Governing Law

These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the South African courts.

If you have any questions regarding these Website Terms of Use, please reach out to us at info@robertsprojects.co.za 

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We collect information that is necessary for us to provide our creative and hosting services. This includes:

• Contact Information: Name, email address, phone number, and physical address.

• Business Information: Company name, registration details, and VAT numbers.

• Billing Data: Invoices, payment records, and proof of payment.

• Technical Data: Domain details and login credentials required for website hosting and maintenance.

2. How We Use Your Information

Your information is used solely for the following purposes:

• To process orders, provide quotes, and issue invoices.

• To communicate regarding project updates, hosting renewals, or price adjustments.

• To provide technical support and manage your hosting environment.

• To comply with legal and tax obligations.

3. Data Storage and Security

We take reasonable technical and organizational measures to secure your information.

• Hosting Credentials: Any passwords or sensitive logins provided to us are stored securely and are only accessible by authorized personnel.

• Data Retention: We keep your information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

• No Selling of Data: Roberts Projects will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Service Providers

In order to provide our services, we may share your information with trusted third-party providers (such as domain registrars or hosting infrastructure providers). These parties are also required to handle your data with the same level of confidentiality and security.

5. Your Rights (POPIA)

Under POPIA, you have the right to:

• Access the personal information we hold about you.

• Request the correction or deletion of inaccurate or outdated information.

• Object to the processing of your data for specific purposes.

6. Marketing Communication

As noted in our correspondence, we do not send “spam.” If you receive an update from us, it is a direct communication regarding our services or a once-monthly update. You may opt-out of these updates at any time by replying with “Unsubscribe.”

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.

If you have any questions regarding the privacy policy, please reach out to us at info@robertsprojects.co.za