At Roberts Projects, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, and safeguard your dat

1. Information We Collect

We collect information that is necessary for us to provide our creative and hosting services. This includes:

• Contact Information: Name, email address, phone number, and physical address.

• Business Information: Company name, registration details, and VAT numbers.

• Billing Data: Invoices, payment records, and proof of payment.

• Technical Data: Domain details and login credentials required for website hosting and maintenance.

2. How We Use Your Information

Your information is used solely for the following purposes:

• To process orders, provide quotes, and issue invoices.

• To communicate regarding project updates, hosting renewals, or price adjustments.

• To provide technical support and manage your hosting environment.

• To comply with legal and tax obligations.

3. Data Storage and Security

We take reasonable technical and organizational measures to secure your information.

• Hosting Credentials: Any passwords or sensitive logins provided to us are stored securely and are only accessible by authorized personnel.

• Data Retention: We keep your information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

• No Selling of Data: Roberts Projects will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Service Providers

In order to provide our services, we may share your information with trusted third-party providers (such as domain registrars or hosting infrastructure providers). These parties are also required to handle your data with the same level of confidentiality and security.

5. Your Rights (POPIA)

Under POPIA, you have the right to:

• Access the personal information we hold about you.

• Request the correction or deletion of inaccurate or outdated information.

• Object to the processing of your data for specific purposes.

6. Marketing Communication

As noted in our correspondence, we do not send “spam.” If you receive an update from us, it is a direct communication regarding our services or a once-monthly update. You may opt-out of these updates at any time by replying with “Unsubscribe.”

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.

If you have any questions or concerns regarding your privacy at Roberts Projects, please contact us at: info@robertsprojects.co.za